We’re always here to support your ongoing needs! After completing your initial project, we can discuss additional services or maintenance plans to ensure your website, content, or graphics stay up-to-date and continue meeting your business goals. 

Yes, you can request changes to the project at any time, though adjustments may affect the timeline and cost. We encourage open communication and will work with you to accommodate changes whenever possible. Any additional charges or time adjustments will be discussed before moving forward. 

We keep our clients updated throughout the project with regular email check-ins. Depending on the project, we may also use phone calls, Facebook Messenger Chats or a project management platform (in addition to email) where you can monitor progress, provide feedback, and stay involved every step of the way. 

Yes, you can cancel your order, though cancellation terms may vary depending on the project stage and service type. We strive to be as flexible as possible, and any fees or refunds will be discussed in advance as part of our cancellation policy. Once work has begun on a project, setup fees become non-refundable.

Yes, we require a deposit before starting any work on a project. This ensures we can allocate the necessary resources and begin planning. The deposit amount will be discussed during the initial consultation and is part of our standard payment terms. 

You can place an order by visiting our website and navigating to the service page you’re interested in. Follow the steps to select your print package and domain name then complete checkout.

For custom development, content creation, or graphic services, fill out our contact form , and a member of our team will get in touch to discuss your project details and guide you through the next steps. 

We accept various payment methods, including major credit cards, debit cards, Zelle, VenMo, & the Cash App. For recurring services or larger projects, we can also set up installment payments or subscriptions through Stripe. For custom development, installment payments must be paid in full before the site goes live.

Delivery times vary depending on the service or product ordered, but timely communication with our team—especially providing requested content and materials promptly—helps us ensure your project is completed on schedule. 

We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.

Yes, we build all of our websites with SEO best practices in mind to improve your site’s visibility on search engines. We handle on-page optimization, clean code, fast loading times, and mobile compatibility to help boost your ranking. We can also provide ongoing SEO support if you’re interested in a long-term strategy. 

Absolutely! Every website we create is fully responsive, meaning it will adapt beautifully to any device, including smartphones, tablets, and desktops. Mobile responsiveness is a priority for us to ensure a seamless experience for all users. 

Yes, we offer comprehensive maintenance and support plans to ensure your website continues to perform optimally. Our plans cover updates, security checks, performance monitoring, and more. You’ll have peace of mind knowing your website is in good hands, even after it’s live. 

The timeline for building a website depends on its complexity and your specific requirements. On average, a custom WordPress website can take anywhere from 4 to 12 weeks from start to launch. During our initial consultation, we’ll discuss your needs in detail and provide a more accurate timeline tailored to your project. 

Absolutely! We involve you in the process by providing drafts for your feedback and approval. Your input is essential to ensure the content reflects your voice and meets your expectations before it’s published. 

For most businesses, regularly updating your website and blog with fresh content is essential for engaging your audience and improving SEO. We recommend adding new blog posts at least once a month and reviewing core website content every few months to ensure it remains relevant and effective. 

Yes! We create SEO-friendly content designed to boost your visibility in search engine results. By incorporating strategic keywords, optimizing formatting, and following SEO best practices, we help your content attract organic traffic and improve your website’s ranking. 

We work with a diverse range of businesses, from small businesses and e-commerce stores to nonprofits and professional service providers. Our content is tailored to meet the unique needs of each client, ensuring it resonates with your target audience and aligns with your brand. 

Yes, we offer revisions to ensure the final design meets your expectations. During the initial stages, we’ll clarify the number of revisions included, and we always aim to incorporate your feedback to deliver a design you’re thrilled with. 

We provide final designs in various formats, including PNG, JPEG, PDF, and vector formats (AI, EPS, SVG) as needed. This way, you have the flexibility to use your designs for web, print, or any other purpose. 

The timeline depends on the complexity of the project. Simple designs, like social media graphics, typically take a few days, while more complex projects, such as brand identity packages or packaging design, can take several weeks. We’ll discuss your timeline during the initial consultation and keep you updated throughout the process. 

Absolutely! We’re happy to work within your current brand guidelines to ensure consistency across your visual identity. If you’re looking to refresh or rebrand, we can also help create a new color scheme, typography, and design style that aligns with your goals. 

As a CoolMo Design Maintenance plan subscriber, you gain access to professional-grade tools that enhance your website’s SEO, security, and performance, ensuring a fast, secure, and reliable online presence. 

Our maintenance plans include regular off-site backups to protect your data, regular vulnerability checks to identify potential risks, and routine updates with rollback protection to ensure stability. We also provide thorough security and malware checks to safeguard against threats, as well as web trust checks to maintain your site’s credibility. Together, these tools and services work seamlessly to keep your website optimized, protected, and performing at its best for you and your visitors. 

These tools are provided to you through our developer licenses and are available exclusively to customers with an active maintenance plan. If you cancel your plan, access to these tools will end, and you’ll need to purchase your own licenses to continue using them. Your website will remain fully functional without the maintenance plan, but you’ll be responsible for managing updates, backups, security, and any site issues on your own. Additionally, only sites with an active maintenance plan can be hosted on CoolMo Design Servers.

Our maintenance plans cover basic updates and fixes, not content creation or additional features. For changes like new features or major updates, we can discuss them as part of a separate project or enhancement request outside our standard maintenance plan. 

You can reach out to our support team through our support ticket system . We aim to respond promptly and prioritize issues based on urgency, ensuring your site remains fully operational. 

Our maintenance plans include regular updates, off-site backups, security checks, performance monitoring, and bug fixes to ensure your website remains functional, secure, and up-to-date. For custom development, we tailor your maintenance plan to meet the specific needs of your project. 

No, our print packages automatically include a maintenance plan. This ensures that your website continues running smoothly, with ongoing support for any updates or minor adjustments. This includes regular scheduled backups.