Report an Issue with a Merchant

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Non-Delivery of Product

Not receiving goods you've paid for is incredibly frustrating. While CoolMo’s nature as a platform means we do not directly interact with how stores operate or force refunds, we do investigate any reports of fraudulent activity.

Child Exploitation

Merchants may not offer goods or services, or post or upload Materials that exploit or abuse children, including but not limited to images or depictions of child abuse or sexual abuse, or that present children in a sexual manner.

COVID-19

Merchants may only offer goods or services in relation to COVID-19 that comply with the Rules of Engagement for the Sale of COVID-19 Related Products.

Hateful Content

"Merchants may not use the Services to promote or condone hate or violence against people based on race, ethnicity, color, national origin, religion, age, gender, sexual orientation, disability, medical condition, veteran status or other forms of discriminatory intolerance. Merchants may not use the Services to promote or support organizations, platforms or people that: (i) promote or condone such hate; or (ii) threaten or condone violence to further a cause."

Illegal Activities

Merchants may not offer goods or services, or post or upload Materials, that contravene or that facilitate or promote activities that contravene, the laws of the jurisdictions in which they operate or do business.

Restricted Items

Merchants may not offer goods or services that are, or appear to be, Restricted Items as defined in the Acceptable Use Policy.

CoolMo DMCA Notice and Takedown Procedure

CoolMo supports the protection of intellectual property and asks their users to do the same. It is our policy to expeditiously respond to clear notices of alleged copyright infringement that comply with the United States Digital Millennium Copyright Act (“DMCA”), the text of which can be found at the U.S. Copyright Office website, https://www.copyright.gov.

It is expected that all users of any part of CoolMo will comply with applicable copyright laws. If, however, we receive proper notification of claimed copyright infringement, our response to such notices will include removing or disabling access to material claimed to be the subject of infringing activity and/or terminating the user’s account.

Please use the following form to report content on CoolMo that you believe violates or infringes your copyright. If you are not sure if copyright laws protect the material, we suggest that you first contact a lawyer.

CoolMo Trademark Infringement Notice and Policy

CoolMo supports the protection of intellectual property and asks our users to do the same. It is our policy to expeditiously respond to clear notices of alleged trademark infringement. Our response to such notices may include removing or disabling access to material claimed to be the subject of infringing activity and/or terminating the user’s account.

Please use the following form to report content on CoolMo that you believe violates or infringes your trademark. If you are not sure if trademark laws protect the material, we suggest that you first contact a lawyer.

Malicious and Deceptive Practices

Merchants may not use the Services to transmit malware or host phishing pages. Merchants may not perform activities or upload or distribute Materials that harm or disrupt the operation of the Services or other infrastructure of CoolMo or others, including CoolMo's third party providers. Merchants may not use the Services for deceptive commercial practices or any other illegal or deceptive activities.

SPAM

Merchants may not use the Services to transmit unsolicited commercial electronic messages.

Who owns the copyright?

Who owns the trademark?

Trademark Owner's Full Name *

Your contact information

Please provide your contact information below. Note that your contact information will not be provided to the person that posted the content you are reporting.

Your contact information

Please provide your contact information below. Note that your contact information may be provided to the person that posted the content you are reporting.

First Name *

Last Name *

Company

Street Address

Apartment, suite, etc

City

State/Province

ZIP / Postal Code

Country

Email Address *

Phone

Non-delivery of product issue you want to report

Please note, you can only submit notices for one CoolMo hosted store at a time.

Materials you want to report

Please note, you can only submit notices for one CoolMo hosted store at a time.

Activity you want to report

Please note, you can only submit notices for one CoolMo hosted store at a time.

Activity you want to report

Transmitting MalwareHosting a phishing pagePerforming activities or uploading or distributing Materials that harm or disrupt the operation of the Services or other infrastructure of CoolMo or others, including CoolMo's third party providersAny other illegal or deceptive activity (explain in description below)

Website *

Order number(s)

Was the initial order placed more than 4 weeks ago?

Please include the exact shop address (URL) and order number above as this helps us investigate faster.

Identify your work

If available, please provide direct link(s) to the original work (NOT to the content you are reporting on CoolMo). This can be a representative list. If not available, please ensure you provide a detailed description of your work below.

Identify your trademark(s)

Please provide the following information for each trademark at issue. You will have an opportunity to list additional trademarks below.

What is your trademark?

Which country/countries is your trademark registered?

What is your trademark registration number (if available)?

What category of products and/or services are covered by your registration?

Links

Links to the Materials being reported

Please provide link(s) to the Materials that you believe exploit or abuse children, including but not limited to images or depictions of child abuse or sexual abuse, or that present children in a sexual manner.

Include each link on a separate line and ensure you have provided a comprehensive list to each individual page with the Materials you would like to report and not just the primary store URL.

Links to the Materials being reported

Links to the Materials being reported Please provide link(s) to the goods and services that you believe do not, or reasonably appear not to, comply with the Rules of Engagement for the Sale of COVID-19 Related Products as referred to in the COVID-19 category of the Acceptable Use Policy.

Include each link on a separate line and ensure you have provided a comprehensive list to each individual page with the Materials you would like to report and not just the primary store URL.

Links to the allegedly infringing work

Links

Describe

Declarations *

I have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.I swear, under penalty of perjury, that the information in the notification is accurate, and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.I acknowledge that a copy of this infringement notice, including any contact information provided above, may be provided to the person that posted the content being reported.

Declarations *

I have a good faith belief that use of the trademark as described above, in the manner I have complained of, is not authorized by the trademark owner, its agent, or the law.I swear, under penalty of perjury, that the information in the notification is accurate, and that I am the owner or am authorized to act on behalf of the owner of of the trademark rights described above. Please note that you could be liable for damages (including costs and attorney's fees) if you materially misrepresent that material is infringing your trademark(s).I acknowledge that a copy of this infringement notice, including any contact information provided above, may be provided to the person that posted the content being reported.

CoolMo is only able to process complaints submitted by the copyright owner or an authorized representative.

CoolMo is only able to process complaints submitted by the trademark owner or an authorized representative.

Should you wish not to use our online form, please provide all of the information requested in the form to our Designated Agent at the address below.

In order to be effective, any such notification must include a physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive copyright right that is allegedly infringed and must include a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of the exclusive right that is allegedly infringed. Please note that you will be liable for damages (including costs and attorney's fees) if you materially misrepresent that material is infringing your copyright(s). Accordingly, if you are not sure if you are the proper copyright holder or if copyright laws protect the material, we suggest that you first contact a lawyer.

How to file a Counter Notice

A merchant who receives a DMCA Takedown Notice may make a counter notification pursuant to sections 512(g)(2) and (3) of the US Copyright Act.

To file a counter notification with us, you must provide a written communication that sets out the information specified in the list below by either following the instructions in the DMCA Takedown Notice email we sent you (preferred) or by sending the written communication to the Designated Agent details set out below (preferably via email).

Please include the following information in your DMCA counter notification:

Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
Your name, address, and telephone number;
The following statement: "I consent to the jurisdiction of Federal District Court for the judicial district in which my address is located or, if my address is located outside of the United States, I consent to the jurisdiction of the Federal District Court for the District of Texas";
The following statement: "I will accept service of process from the party who submitted the DMCA Infringement Notice or its agent";
The following statement: "I swear, under penalty of perjury, that I have a good faith belief that the affected material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled and that I am the merchant subject to the DMCA Takedown Notice or I am authorized to act on behalf of that merchant.";
The following statement: "I acknowledge that a copy of this counter notification, including my full name and contact information, will be provided to the party that submitted the DMCA Takedown Notice."; and
A physical or electronic signature.

Please note: You will be liable for damages (including costs and attorneys’ fees) if you materially misrepresent that a product or activity is not infringing the copyrights of others or that the material or activity was removed or disabled by mistake or misidentification. Accordingly, if you are not sure whether certain material infringes the copyrights of others or that the material or activity was removed or disabled by mistake or misidentification, we suggest that you first contact a lawyer.

Designated Agent

CoolMo Design

Haumann Professional, LLC

900 N Walnut Creek Drive

Suite 100-265

Mansfield, TX 76063

USA

Email: legal@coolmodesign.com

Repeat Infringers

In accordance with Section 512(i)(1)(a) of the DMCA, CoolMo will, in appropriate circumstances, disable and/or terminate the accounts of users who are repeat infringers.

Should you wish not to use our online form, please provide all of the information requested above in a written communication sent to the address below:

CoolMo Design
Haumann Professional, LLC
900 N Walnut Creek Drive
Suite 100-265
Mansfield, TX 76063

In order for us to consider your request, please include your physical signature and a statement that the information in the notification is accurate, and under penalty of perjury, that you are the owner or are authorized to act on behalf of the owner of the exclusive right that is allegedly infringed. Please note that you could be liable for damages (including costs and attorney's fees) if you materially misrepresent that material is infringing your trademark(s). Accordingly, if you are not sure if you are the proper trademark holder or if trademark laws protect the material, we suggest that you first contact a lawyer.

Repeat Infringers

CoolMo will, in appropriate circumstances, disable and/or terminate the accounts of users who are repeat infringers.

Description of how you believe the Services are being used to transmit unsolicited commercial electronic messages.

Please include the full header and body of the unsolicited commercial electronic message.

For instructions on finding headers for a message see
https://support.google.com/mail/answer/22454?hl=en

Message Body

Electronic SignatureTyping your name in the box below will act as your electronic signature.